We get some great questions from our customers. So we thought it'll be helpful to put them here and to save you time. But if you have any questions that you can't find here, please contact us :-)
Q: I ordered the wrong color/size/style can I change it?
A: Let us know as soon as possible (contact us) and we can change it right away if it has yet to be produced. So its important to contact us ASAP otherwise there is nothing we can do.
Q: How can I pay?
A: We accept all major credit cards and PayPal.
Q: Do you accept refunds?
A: Yes, we want you to be 100% satisfied with your purchase. Refunds are accepted for defective workmanship or materials only and must be returned within 30 days. If this is the case please contact us.
Q: I picked the wrong size and I didn't bother checking the measurements. Can I get a refund?
A: Unfortunately you must pick your sizes carefully prior to purchase and therefore we can't refund you if you have ordered the wrong size.
Q: When will you ship my items?
A: All items are subject to a handling period before they are dispatched. We will notify you by email when your items have been shipped.
Q: When will I receive my item(s)?
A: T-Shirts and apparel items should be received within 2-3 weeks of your order date (but in many cases you will receive it MUCH sooner). This may be a little longer for international delivery. For other specialty and giveaway items, please allow up to 4 weeks delivery time as they may be shipping from other countries.
Q: Where are my items coming from?
A: Although our fulfillment house is located in America, and most of our items ship from the US some of our specialty items are located in other countries such as Australia, Germany, United Kingdom and China.
Q: Will my items be sent in one package?
A: For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. Please keep this in mind when receiving deliveries.
If you have any questions that aren't covered here, please contact us. Our MilitaryPlaza experts will be glad to help out!